GLYDE SOLAR – PRIVACY POLICY (RCS-ENABLED VERSION)

Effective Date: November 1, 2025

Glyde Solar (“Glyde,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit glydesolar.com, use our tools or forms, or interact with us by phone, SMS, email, or RCS (Rich Communication Services) messaging.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Personal Information We Collect

We collect the following types of information:

Information You Provide Directly

• Name
• Address
• Email
• Phone number
• Date of birth (if provided)
• City, state, ZIP code
• Information submitted through web forms, Solar Selector, or quote requests
• Messages sent to us by SMS, RCS, email, or other channels

Information Collected Automatically

• IP address
• Device type
• Browser type/version
• Usage data (page views, time on site)
• Cookies and tracking identifiers
• Geolocation (when enabled by your device)

Information From Third Parties

• Lead form partners (e.g., Facebook Lead Ads, JotForm)
• Advertising platforms (Google, Meta)
• CRM or analytics integrations
• Utility or solar program data needed for eligibility checks

We do not knowingly collect information from individuals under 16.

2. How We Use Your Information

We use personal information to:

• Provide solar quotes and energy-efficiency recommendations
• Schedule consultations, site surveys, and service appointments
• Send updates about utility programs and incentives
• Deliver status notifications about your project
• Improve our website, tools, and customer experience
• Verify identity and prevent fraud
• Comply with legal, regulatory, or safety obligations

3. RCS MESSAGING PROGRAM DISCLOSURE (NEW)

Glyde Solar uses RCS (Rich Communication Services) to send informational updates to customers who have provided their phone number. RCS messages may include high-resolution images, buttons, interactive elements, or branded content.

Message Purpose

We send messages only related to:

• Solar consultation follow-ups
• Updated proposals or savings calculations
• Appointment scheduling and reminders
• Service updates
• Utility program changes
• Installation or inspection notifications

Consent

By providing your phone number through our website, forms, inbound calls, or service interactions, you consent to receive SMS and RCS communications.

We do not sell, share, rent, or disclose your phone number, messaging consent status, opt-in records, or opt-out information to any third parties. The only exception is our messaging delivery partners (such as Twilio, Google, and participating mobile carriers), and solely for the purpose of delivering the messages you have requested or agreed to receive.

Opt-Out

You can opt out at any time by replying STOP.

We maintain an internal suppression list to ensure compliance.

Message Frequency

Low and event-based. We do not send mass marketing blasts.

Data & Security

RCS messages are transmitted through Google/Twilio systems.

We do not sell or share message content.

4. Cookies & Tracking Technologies

We use:

• Google Analytics
• Google Analytics Advertising Features
• Google Tag Manager
• Meta Pixel
• Advertising cookies
• Session cookies
• Device identifiers
• ActiveCampaign tracking

You may manage cookie preferences through your browser or device settings.

5. Sharing and Disclosure

We do not sell personal information.

We may disclose data to:

• Service providers (hosting, analytics, marketing platforms)
• CRM and verification systems
• Twilio, Google, and Meta for messaging delivery
• Contractors assisting with solar services
• Legal/regulatory authorities when required

All partners are required to protect your information and use it only for the purpose intended.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide your solar services
• Meet legal obligations
• Maintain business records

RCS and SMS message data is retained only as long as required by communication providers.

7. Your Rights (CCPA/CPRA)

California consumers may request:

• Access to collected information
• Correction
• Deletion
• Opt-out of sale or sharing (we do not sell data)

Requests can be submitted to: [email protected]

8. Security

We use administrative, technical, and physical safeguards to protect your data. However, no system is completely secure.

9. Third-Party Links

We are not responsible for the privacy practices of external sites linked from our website.

10. Privacy Policy Updates

We may update this policy periodically. The “Effective Date” will reflect the most recent revision.

11. Contact Us

Glyde Solar
1064 N County Blvd, Suite 260
Pleasant Grove, UT 84062
Email: [email protected]
Phone: 888.444.5936